Senior Director, Manufacturing Member Activation

About Cascale

Cascale is a global, non-profit alliance of 300 leading consumer goods brands, retailers, manufacturers, sourcing agents, service providers, trade associations, NGOs and academic institutions.

Formerly known as the Sustainable Apparel Coalition, we are stepping into a new era of impact with a new name, new look, and same enduring vision. The SAC was incorporated as a 501(c) 6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, now Worldly, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. As of 26 February 2024, we are now officially known as Cascale. For more information, visit www.cascale.org.

Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships,and trusted leadership for industry sustainability.

To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.

Position Description

The Senior Director, Manufacturing Member Activation is a critical role for the organization. A radical change of the industry will only happen if all actors through the global supply chain work in equitable partnership to accelerate the necessary transformation of the consumer goods industry. Through our membership, structure and core values, Cascale has a unique opportunity to deliver lasting meaningful impact at scale. In this context we recognise that this will only happen if Cascale manufacturer  members are represented, inspired, empowered, focused, and appropriately equipped and supported to take the Individual and Collective Action necessary. As a senior Cascale leader you need to ensure that Cascale holds the trust of its manufacturer members who pay for its services globally, delivering high levels of satisfaction and retention. Responsible for all aspects of Cascale Manufacturing Member Activation and impact, through leading world-class support services, engagement and community building, to drive business transformation in the global consumer goods industry

Primary Duties and Responsibilities

Manufacturing Member Activation & Impact Strategy 

• Manufacturing Member Activation Strategy
  • Lead development and implementation of an organization-wide manufacturing member activation strategy by being a champion for manufacturer members. Collaborate with other departments, to ensure Cascale manufacturer members  are actively engaged in and committed to Cascale-led activities as measured by membership retention, satisfaction scores, improved participation rates and relevant revenue targets to include: 
    •  Delivering and continually evolving clear manufacturer member focused value propositions, aligned with Cascale’s vision, to satisfy Cascale’s manufacturer member’s needs. 
    • Delivering and continually evolving Cascale manufacturer member journey, optimizing both the manufacturer member experience and the impact of members’ engagement with Cascale in the achievement of organizational goals.
    • Support the member engagement and governance team in: 
      • Developing, delivering and continually evolving the most effective and efficient governance and member involvement processes.  
    • Build strong membership communities that are appropriately segmented and designed to satisfy manufacturer member needs.  
    • Engage closely with relevant counterparts at Worldly to ensure alignment as much as possible and close collaboration on key relevant Manufacturing Member Activation activities.
    • Identifying and delivering against additional manufacturer member revenue streams including, but not limited to:
      • Event and meeting participation and sponsorship
      • Specific project funding
    • Ensure manufacturer member voices are elevated and embedded into sustainability forums, strategies, and forums.
• Manufacturer Member Impact Strategy 
  • Support development and implementation of an organization wide manufacturer member impact strategy, in line with Cascale’s vision, strategic plan and program frameworks and based on the use of the Higg Index tools, Cascale, and Cascale partner programs 
    • Deliver significant continued increases in use of Cascale Higg Index Tools by Cascale Members and their Business Partners delivering - reductions in duplicative audits and assessments in the apparel & footwear industry, and beyond,  and an increase in meaningful, quality data.
    • Deliver significant continued increases in Cascale Members and their Business Partners, achieving identified levels of social, labor and environmental performance as measured through relevant Cascale Tools and Programs.
    • Drive participation in Better Buying tools (ex. BBPI, BBPPI) among manufacturer member base to elevate manufacturers’ voice, develop industry insights towards responsible purchasing practices
    • Deliver significant continued increases in Cascale Members and their Business Partners, engaging in Cascale partner collective actions programs. 
    • Work with relevant Cascale Directors, to explore and implement innovative tools to effectively monitor and evaluate Cascale member performance improvements
    • Ensure impact and evaluation is embedded across the organization and data insights support the teams to inform decisions and drive improvements in service to our manufacturer members
  • Support the member engagement and governance team (Manager) in:
    • Developing, implementing and continually evolving manufacturer membership requirements / commitments that support and drive individual and collective manufacturer member progress and impact in line with the  Cascale strategic plan.

Manufacturer Member Satisfaction

• Implement effective strategies to ensure manufacturer membership satisfaction and retention rates are high by being a strong representative of their voice within Cascale and across the industry
• Implement effective processes to capture meaningful and actionable manufacturer member satisfaction data 
• A specific focus on delivering manufacturer member satisfaction in key areas of engagement in core governance processes, equal partnership, and Cascale, and Cascale partners, collective action initiatives  

Sustainable Revenue 

• Work with the VP, Manufacturer Community & Impact,, and Finance team to develop and maintain sound financial practices, including; budget management, cash flow, pricing strategies, cost control, revenue and expense planning.
• Collaborate closely with the business development team to support in developing and implementing strategies to Identify, target and recruit key manufacturers in the apparel and footwear industry for membership opportunities.

Cascale Leadership  

• Demonstrate accountability at all levels through consistent delivery against KPIs of the highest standard
• Team leadership
  • With the VP, Manufacturer Community & Impact,, develop and oversee the implementation of manufacturing member activation & impact strategies ensuring relevant departmental policies, processes, procedures (e.g. SOPs, RACIs etc.) and appropriate structures, where necessary and agreed, are in place to ensure that the strategies are implemented efficiently, and effectively.
  • Provide inspirational leadership to the manufacturer activation team, implementing a commitment to continuous education and growth, supporting development and achievement of measurable results, while increasing overall competencies to support delivery of Cascale’s Vision and Strategic Plan.
  • Build a transparent environment that supports constructive criticism and continuous improvement
• Cross-organisational 
  • Align and cooperate with VP, Manufacturer Community & Impact, Executive Team, and fellow Cascale Directors, to contribute and demonstrate leadership in supporting the overall objectives of Cascale, including but not limited to Strategic Plan implementation, engaging in cross organizational strategic projects as identified and agreed with Cascale’s Executive Team.
  • Actively collaborate across departments to ensure we are moving collectively towards organizational goals within scheduled timelines, operationalising matrix ways of working, recognising and addressing the issues and opportunities in all areas. 
  • Specifically oversee manufacturer membership team’s collaboration and coordination with key internal stakeholders, including Strategic Growth, Stakeholder Engagement, Collective Action, Public Affairs, Higg Index, Marketing and Communications, and Operations, to ensure clear strategic alignment

Industry Leadership

• Passionately and professionally represent the interests of all Cascale members, notably Cascale manufacturer members, and also key diverse external partners and stakeholders, building strong relationships at the most senior level levels.
• Become a face and voice publicly for what is needed to meet our industry vision, and be the primary champion for Cascale manufacturer membership, and Cascale’s manufacturer members’ impact through their engagement with Cascale, coordinating with Cascale’s Marketing and Communications Team to represent Cascale through public media, including events, interviews, blog posts  
• Maintain a leading working knowledge of significant developments and trends in the apparel and footwear industry value chain, related fields and adjacent industries as the organization scope and reach evolves.

Qualifications & Experience

The ideal candidate should possess the following qualifications and experience:

• 5+ years of significant accomplishments in membership, and member engagement
• 5+ years working at a senior (e.g. Director) level or above
• 10+ years of experience and knowledge in manufacturing in the consumer goods industry, ideally in apparel and footwear
• A relevant and applicable Postgraduate Qualification would be an advantage
• Has developed and successfully implemented well-defined business strategies
• Proven ability to develop high-impact, value driven membership programs
• Knowledge of sustainability issues in the apparel, footwear and other industries, with ability to translate into well-articulated arguments, for responsible manufacturing.
• Track record of working in a team-based, fast-paced, deadline-driven environment multi-tasking and handling changing priorities
• Experience of managing a globally dispersed team
• Experience of working collaboratively as part of a global, multicultural organization, with strong, demonstrated interest in diversity, equity, and inclusion always to treating others with respect and care.

Candidate required characteristics

• Mission-driven: Is motivated by sustainability and the mission of the organization.  
• Team player: Has team-oriented experience and approach.
• Tech-savvy: Has the ability to understand and manage a variety of technology and software platforms to support the organization.
• Organized and detail-oriented: Is able to effectively manage many different moving parts (information, projects, software) to help keep the organization running smoothly.
• Excellent communicator: Is able to interact with people of all levels in a confident, professional manner.
• Comfortable working in an ambiguous, matrix environment, where decisions happen fast and we learn by doing and adapt as needed

Reporting Structure

This is a full-time role, reporting directly to Cascale’s VP, Manufacturer Community & Impact.

Compensation and Location

Cascale offers competitive salary commensurate with experience. Salary bands are based on the country of location. This role is planned to be based in Hong Kong.

Cascale Values

The following values serve as a framework for employee behaviors and “how” work is accomplished across the organization:

• Collaboration - When we team up, we’re unstoppable; our collective wisdom creates solutions.
• Accountability - We don’t just take responsibility for our actions; we relish it.
• Growth Mindset - We see every obstacle as an opportunity; growth is in our DNA.
• Respect - We honor diverse perspectives and treat everyone, including colleagues, members, and our broader ecosystem - with dignity and consideration.
• Celebrate - We take the time to acknowledge and celebrate our collective triumphs, while also learning from our mistakes.

Diversity, Equity and Inclusion

Cascale is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Apply

Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Please. We know that experience comes in all shapes and sizes—and PASSION can’t be learned. To be considered for this position, please apply!